Refund & Returns Policy

At BURDONS, we take great care in preparing, packing and sending every order. We want you to receive your purchase exactly as expected.

This Refund & Returns Policy operates in addition to your rights under the Australian Consumer Law (ACL).

Change of Mind

Please choose carefully, as we do not offer refunds, returns or exchanges simply because you have changed your mind, ordered the wrong product, found the product elsewhere at a different price, or no longer want the product.

This does not affect any rights you may have under the Australian Consumer Law.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, incorrect, or otherwise does not meet the consumer guarantees provided under the Australian Consumer Law, please contact us as soon as reasonably possible.

Please provide:

• your name and order number;
• a description of the issue; and
• photographs of the product and packaging where appropriate.

We may ask you to provide reasonable proof of purchase and may need to assess the product before determining the appropriate remedy.

Where a product has a major failure under the Australian Consumer Law, you are entitled to choose a refund or replacement.

Where a problem is minor, we are entitled to provide an appropriate remedy in accordance with the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Products Damaged in Transit

If your order has been damaged during delivery, please contact us as soon as possible after receiving it.

Where possible, please retain the product, bottle, packaging and shipping carton and provide photographs showing the damage. This helps us assess what has happened and, where appropriate, make a claim with the delivery provider.

If the product is confirmed to be damaged or faulty and you are entitled to a remedy under the Australian Consumer Law, we will provide the appropriate remedy and reimburse reasonable return costs where required by law.

Incorrect Orders

If we have sent you a product different from the product you ordered, please contact us and we will arrange an appropriate remedy at no additional cost to you.

Please do not open or consume an incorrectly supplied alcoholic product before contacting us where reasonably possible.

Returns

Before returning a product, please contact us so that we can provide return instructions.

For returns involving faulty, damaged or incorrectly supplied products, we will meet our obligations regarding return and shipping costs under the Australian Consumer Law.

Unless otherwise required by law, we do not accept unsolicited returns or returns for change of mind.

Refunds

Where a refund is required, we will process the refund using the original payment method where reasonably possible.

Processing times may vary depending on your bank, card issuer or payment provider.

Any refund required under the Australian Consumer Law will not be reduced by restocking or administration fees.

Proof of Purchase

We may ask you to provide reasonable proof that the product was purchased from BURDONS. This may include an order confirmation, receipt, transaction record or other reasonable evidence of purchase.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have a problem with an order or would like to request a return, replacement or refund, please contact us through the contact details provided on the BURDONS website.

Please include your order number and details of the issue so we can assist you as quickly as possible.